STATE TIMES NEWSJAMMU: Principal Secretary, Planning Development & Monitoring and Grievances, Rohit Kansal on Tuesday chaired a meeting to review the functioning of the Governor’s Grievance Cell and the status of the complaints filed by the general public.The Principal Secretary sought status of complaints/grievance received by various departments including Power Development Department (PDD), Public Health Engineering (PHE), School Education Department, Higher Education Department, Jammu Municipality Corporation (JMC), Information Technology Department (IT), General Administrative Department (GAD)and Rural Development Department (RDD).During the meeting, Kansal was informed that the grievance web portal has received 20,352 complaints/grievances regarding 250 departments. It was given out that, so far, 9601 complaints/grievances have been disposed-of, while 5577 are open and 5174 have been rejected due to lack of information or authenticity. The concerned nodal officers also apprised the Principal Secretary about various issues faced by them to redress grievances on time. Kansal directed for improving coordination among the departments and assured proper assistance and support for further streamlining the mechanism for quality disposal of grievances.He impressed upon the departmental nodal officers to redress the complaints/grievances within the prescribed timelines so that delivery of citizen services at the grass root level is ensured.
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